Terms of service
GENERAL TERMS
1. Use of Website
The use of the online store www.terragrazia.gr must be strictly for lawful purposes and in a manner that does not restrict or hinder its use by third parties.
Visitors are required to use the website in accordance with the law, accepted principles of morality, and these terms of use, and must refrain from any acts or omissions that could cause damage, malfunction, or compromise the provision of services by www.terragrazia.gr.
All visitors must be over 18 years of age or of the legal drinking age in their country of residence.
2. Prices
Prices are displayed in euros (€) and include VAT.
Shipping costs, as well as any additional taxes, duties, or fees applicable in the recipient’s country, are not included in the product prices and are the responsibility of the customer.
All prices are listed on the company's website, subject to typographical errors.
KIDALION M.E.P.E. reserves the right to change the prices of its products at any time, but commits to applying the prices listed at www.terragrazia.gr at the time of the order.
3. Legal Capacity
Access to and use of the terragrazia.gr website/store is allowed only to individuals or legal entities with full legal capacity.
4. Invoicing
You will receive your invoice or purchase receipt upon delivery of the product.
5. Intellectual Property
The content of this website is the intellectual property of KIDALION M.E.P.E.. All intellectual property rights of this website belong to terragrazia.gr or to third parties to whom such rights legally pertain.
Accessing this website implies unreserved acceptance of intellectual property laws.
All content found on this website (www.terragrazia.gr) — including articles, text, product descriptions, images, graphics, photos, etc., as well as all Terra Grazia brand identifiers, such as the logo — constitutes the intellectual property of www.terragrazia.gr and KIDALION M.E.P.E., and is protected under the relevant provisions of Greek, European, and international law.
Any use of this content without prior written permission from KIDALION M.E.P.E. is strictly prohibited.
6. Governing Law
All transactions made through www.terragrazia.gr are governed by the principles of Greek Consumer Protection Law (Law 2251/1994), which regulates matters related to distance selling, and by European e-commerce law (Directive 2000/31/EC, Presidential Decree 131/2003).
7. Applicable Law and Jurisdiction
All disputes between terragrazia.gr and a current or former user regarding these General Terms shall be governed by Greek law.
The Courts of Athens shall have exclusive jurisdiction for the resolution of any such disputes.
OVERVIEW
This website is operated by Terra Grazia. Throughout the site, the terms “we”, “us”, and “our” refer to Terra Grazia. Terra Grazia offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to the Terms of Service.
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ELECTRONIC STORE TERMS
By agreeing to these Terms of Service, you declare that you have reached at least the age of majority in the state or province of your residence or that you are an adult in the state or province of your residence and that you have given us your consent for the use of this site by your dependent minors.
You are not allowed to use our products for any illegal or unauthorized purpose, nor may you, in using the Service, violate any laws of your jurisdiction (including, but not limited to, intellectual property laws).
You must not transmit worms or viruses or any other destructive code.
Any breach or violation of any Term will result in the immediate termination of your Services.
SECTION 2 - GENERAL TERMS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding credit card details) may be transmitted without encryption and may include (a) transmissions over various networks, and (b) changes made to comply with technical requirements of networks or connection devices. Credit card details are always encrypted during transmission over networks.
No reproduction, copying, reprinting, selling, reselling, or exploitation of any part of the Service, use of the Service, or access to the Service or any contact on the site through which the Service is provided, is permitted without our express written permission.
The headings used in this agreement are included only for your convenience and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if the information available on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting more accurate, complete, or timely sources of information. Any reliance on the material on this website is at your own risk.
This site may contain certain historical information. Historical information is not necessarily current and is provided for reference purposes only. We reserve the right to modify the contents of this site at any time but have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - SERVICE AND PRICE MODIFICATIONS
The prices of our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (as applicable)
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to refunds or exchanges only according to our Refund Policy: LINK TO REFUND POLICY.
We have made every effort to accurately display the colors and images of our products appearing in the store. We cannot guarantee that your computer screen’s display of any color will be accurate.
We reserve the right but are not obligated to limit sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All product descriptions or product pricing are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not guarantee that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - BILLING AND ACCOUNT INFORMATION ACCURACY
We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the email address and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by traders, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please refer to the Refund Policy: [LINK TO REFUND POLICY]
SECTION 7 - OPTIONAL TOOLS
We may provide you access to third-party tools which we do not monitor or control.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement by us. We shall have no liability arising from or related to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve the terms on which tools are provided by the relevant third-party providers.
We may also, in the future, offer new services and/or features through the site (including the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Content, products, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any damage or loss caused or alleged to be caused by or in connection with the purchase or use of goods, services, resources, content, or any other transactions made in connection with third-party websites. Please review carefully the policies and practices of the third party and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party only.
SECTION 9 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If, at our request, you send certain submissions (for example, contest entries) or, without our request, you send creative ideas, suggestions, proposals, plans, or other material, online, by email, by mail, or otherwise (collectively, "comments"), you agree that we may, at any time and without limitation, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We have no obligation (1) to keep comments confidential, (2) to pay compensation for any comments, or (3) to respond to any comment.
We may, but have no obligation to, monitor, edit, or remove content that we, at our sole discretion, consider to be illegal, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates intellectual property rights of any party or these Terms of Service.
You agree that your comments will not violate any third-party rights, including copyrights, trademarks, privacy, personality, or other personal or proprietary rights. You also agree that your comments will not contain defamatory or otherwise illegal, abusive, or obscene material, or any computer virus or other malicious software that could in any way affect the operation of the Service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We do not assume and disclaim any liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
The submission of your personal information through the store is governed by our Privacy Policy, which you can view here: [LINK TO PRIVACY POLICY]
SECTION 11 - ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (even after you have submitted your order).
We do not undertake any obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose, (b) to solicit others to perform or participate in any unlawful acts, (c) to violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances, (d) to infringe upon or violate our intellectual property rights or those of others, (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability, (f) to submit false or misleading information, (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or any related website, other websites, or the Internet, (h) to collect or track the personal information of others, (i) to spam, phish, pharm, pretext, spider, crawl, or scrape, (j) for any obscene or immoral purpose, or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 – DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not guarantee that any results obtained from the use of the Service will be accurate or reliable.
You agree that we may discontinue the Service indefinitely or cancel the Service at any time without notice to you.
You expressly agree that your use or inability to use the Service is at your own risk. The Service and all products and services provided to you through the Service are provided (except where explicitly stated by us) "as is" and "as available" for your use, without any warranty, representation, or condition of any kind, either express or implied, including all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
Under no circumstances shall Terra Grazia, its directors, officers, employees, affiliated companies, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including but not limited to lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages arising from contract, tort (including negligence), strict liability, or any other cause, arising out of or in connection with your use of any Service or products obtained through the Service, or for any other claim related in any way to your use of the Service or any product, including, without limitation, any errors or omissions in any content or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) made available through the Service, even if advised of the possibility of such damages.
Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such jurisdictions our liability shall be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Terra Grazia and our parent company, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your violation of these Terms of Service or any documents incorporated by reference, or your violation of any law or the rights of a third party.
SECTION 15 – SEVERABILITY
If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service and shall not affect the validity and enforceability of the remaining provisions.
SECTION 16 – TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive termination of this agreement for all purposes.
These Terms of Service remain in effect unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services or when you stop using our website.
If, in our sole judgment, you fail or we suspect you have failed to comply with any term or provision of these Terms of Service, we may also terminate this agreement at any time without notice, and you will remain liable for all amounts due up to the date of termination; and/or we may deny you access to the Services (or any part thereof).
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operational rules posted by us on this website or related to the Service, constitute the entire agreement and understanding between you and us regarding your use of the Service, superseding any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafter.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements by which we provide you Services shall be governed by and construed in accordance with the laws of Greece.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You may review the most current version of the Terms of Service at any time on this page.
At our sole discretion, we reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check the website periodically for changes. Your continued use of the site or Service or access to them after any changes have been posted constitutes acceptance of those changes.
SECTION 20 – CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@terragrazia.gr.
Our contact details are as follows:
KIDALION MEPE BRANCH – KATO SAGRI NAXOS
info@terragrazia.gr
Kato Sagri Naxos, Postal Code 84300
Phone: +30 6940 77 44 22
Tax Office - KEFODE Attikis
VAT Number: 999347259