Privacy policy

This Privacy Policy describes how Terra Grazia (the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from terragrazia.myshopify.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, the terms "you" and "your" refer to you as a user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy
We may update this Privacy Policy from time to time, for example to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from various sources, as described below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with legal obligations, enforce any applicable service terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect
The types of personal information we receive about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information You Provide Directly
Information that you submit to us directly through the Services may include:

• Contact information, such as your name, address, phone number, and email address.

• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.

• Account information, including username, password, security questions, and other information used for account security.

• Customer support information, including the content of communications with us (e.g., when you send a message via the Services).

Certain features of the Services may require you to provide specific information. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect Through Your Use
We may also automatically collect certain information about your interactions with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use the Site and your account, including device information, browser information, network connection data, your IP address, and other information related to your interactions with the Services.

Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies supporting our Site and Services, like Shopify.

• Payment processors who collect payment details (e.g., bank account, credit or debit card information, billing address) to process your payment, fulfill your orders, and provide the requested products or services under our contract with you.

• When you visit our Site, open or click on emails we send, or otherwise interact with our Services or ads, we or third-party partners may automatically collect certain data using online tracking technologies like pixels, web beacons, SDKs, third-party libraries, and cookies.

Any information we receive from third parties will be handled according to this Privacy Policy. See also the section below titled "Third-Party Sites and Links."

How We Use Your Personal Information

• Providing Products and Services:
  We use your personal information to deliver the Services under our contract with you. This includes processing your payments, fulfilling your orders, sending account or transaction-related communications (such as purchases, returns, or exchanges), managing your account, coordinating shipping, handling returns/exchanges, and enabling account-related features. We may also enhance your shopping experience by allowing Shopify to match your account with other Shopify services you choose to use. In that case, Shopify will process your information as described in its own Privacy and Consumer Policies.

• Marketing and Advertising:
  We may use your personal information for marketing and promotional purposes, such as sending you marketing messages via email, SMS, or mail, and showing you advertisements for products or services. This may include using your data to better personalize the Services and advertising on our Site and others. If you reside in the EEA, the legal basis for such processing is our legitimate interest in promoting our products, under Article 6(1)(f) of the GDPR.

• Security and Fraud Prevention:
  We use your personal information to detect, investigate, or take action against potential fraudulent, illegal, or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your login credentials secure. We strongly advise against sharing your username, password, or other access details with anyone. If you suspect that your account has been compromised, please contact us immediately. If you're an EEA resident, the legal basis for this processing is our legitimate interest in securing our Site and Services under Article 6(1)(f) of the GDPR.

• Communicating and Improving Services:
  We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, deliver efficient services, and maintain our business relationship with you, per Article 6(1)(f) of the GDPR.

Cookies
Like many websites, we use cookies on our Site. For detailed information on the cookies used by Shopify to support our store, see: Shopify Cookie Policy. We use cookies to support and enhance our Site and Services (including remembering your actions and preferences), perform analytics, and better understand how users interact with the Services (in our legitimate interest to manage, improve, and optimize the Services). We may also allow third parties and service providers to use cookies to personalize services, products, and advertising on our Site and others.

Most browsers accept cookies by default, but you can choose to configure your browser to remove or reject cookies through its controls. Note that removing or blocking cookies may negatively affect your user experience and cause some features or functionalities of the Services to malfunction or become unavailable. Additionally, blocking cookies may not entirely prevent us from sharing information with third parties such as advertising partners.

How We Disclose Your Personal Information
In some cases, we may disclose your personal information to third parties for contractual fulfillment, legal reasons, and other purposes as outlined in this Privacy Policy. These may include disclosures to:

• Vendors or other third parties providing services on our behalf (e.g., IT support, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

• Business partners and marketing partners to deliver services and advertising. These entities will use your information in accordance with their own privacy policies.

• When you instruct us or otherwise consent to the disclosure of certain information to third parties—for example, to ship products to you or through your use of social media widgets or login integrations.